Terms & Conditions + Refund & Return Policy – ShadherKitchen

Effective Date : 21/11/25

Welcome to ShadherKitchen. By accessing our website or purchasing from us, you agree to the following terms and conditions. Please read them carefully.

A. Terms & Conditions

1. Acceptance of Terms

By using our website https://shadherkitchen.com, you agree to this agreement. If you disagree with any part, you may not use the website.

2. Products & Pricing

  • All prices are shown in BDT.

  • Prices may change without notice.

  • We strive to ensure accuracy but errors may occur.

  • Product images may slightly vary from the actual product due to lighting.

3. Orders & Payments

  • Orders are confirmed only after payment or cash-on-delivery confirmation.

  • ShadherKitchen reserves the right to cancel an order due to stock issues, payment failure, or suspicious activity.

4. Shipping & Delivery

  • Delivery times may vary depending on location.

  • Delays caused by courier services or uncontrollable factors are not our responsibility.

5. User Responsibilities

You agree not to:

  • Misuse the website

  • Commit fraud

  • Violate any applicable laws

6. Intellectual Property

All content on this website—including images, text, logo, and graphics—belongs to ShadherKitchen and may not be used without permission.

7. Limitation of Liability

ShadherKitchen is not responsible for:

  • Any indirect or incidental damages

  • Losses caused by misuse of products

  • Delivery delays beyond our control

8. Contact

📧 info@shadherkitchen.com

B. Refund & Return Policy

We want you to have a great experience with ShadherKitchen. Please review our refund and return policy below.

1. Eligibility for Returns

A return or replacement is only possible if:

  • You received a damaged, defective, or wrong product

  • You contact us within 48 hours of receiving the item

  • You provide unboxing video/photo evidence

Without proof, returns may not be accepted.

2. Conditions for Return

You may NOT return an item if:

  • It was damaged after delivery

  • It was used, washed, or altered

  • The original packaging is missing

  • It is a perishable food item (return only allowed if damaged or incorrect)

3. Refund Policy

Refunds are applicable ONLY IF:

  • The product is out of stock after payment

  • The product delivered is damaged or incorrect and no replacement is possible

Refund processing time:

  • 3–7 working days (Mobile banking)

  • 7–10 working days (Bank refund)

4. Exchange Policy

We allow exchanges if:

  • The wrong product was delivered

  • The product was damaged in transit

Exchange will be processed once we receive the returned item.

5. Order Cancellation

  • Orders can be canceled before shipping.

  • If shipped already, cancellation is not possible.

6. Contact for Refund/Return

📧 info@shadherkitchen.com
🌐 https://shadherkitchen.com